Shipping Policy
Everything you need to know about how we deliver your InkArt canvas prints.
After your order is confirmed, we carefully prepare your canvas print, ensure it's properly protected, and ship it through our trusted delivery partners.
Your order is typically processed, printed, and prepared for shipping within 3-5 business days before being handed over to our shipping partners.
We ship to most countries worldwide including the United States, Canada, United Kingdom, Australia, and most European countries.
All canvas prints are carefully packaged in sturdy protective materials to ensure they arrive in perfect condition.
Shipping Costs
Shipping costs vary depending on your location and the size/weight of your order. The exact shipping cost will be calculated and displayed during the checkout process before you complete your purchase.
| Destination | Small Canvas | Medium Canvas | Large Canvas |
|---|---|---|---|
| South Africa | R120 - R150 | R180 - R220 | R250 - R350 |
| Lesotho | R150 - R200 | R220 - R280 | R300 - R400 |
| Other African Countries | R300 - R450 | R450 - R600 | R650 - R850 |
| International | R600 - R800 | R800 - R1200 | R1300 - R1800 |
* Prices are estimates and may vary based on exact location, current fuel surcharges, and special handling requirements. The final shipping cost will be calculated at checkout.
Free Shipping Promotions
Estimated Delivery Times
| Destination | Standard Delivery | Express Delivery* |
|---|---|---|
| South Africa (Major Cities) | 3-5 business days | 1-2 business days |
| South Africa (Rural Areas) | 5-7 business days | 2-3 business days |
| Lesotho | 7-10 business days | 3-5 business days |
| Other African Countries | 10-15 business days | 5-7 business days |
| International | 14-21 business days | 7-10 business days |
* Express delivery is available at an additional cost and can be selected during checkout if available for your location.
Please Note: These are estimated delivery times and can be affected by customs clearance, local holidays, weather conditions, or other unforeseen circumstances. Processing time (3-5 business days) is not included in the delivery estimates above.
Order Tracking
Once your order ships, you will receive a shipping confirmation email containing:
- A tracking number for your package
- A link to the carrier's website to monitor your shipment's progress
- Estimated delivery date
If you haven't received a tracking number within 7 business days of your order, or if you have any questions about your shipment, please don't hesitate to contact our customer support team.
International Shipping Information
When shipping internationally, please be aware of the following:
Customs Duties & Taxes
International orders may be subject to customs duties and taxes imposed by the destination country. These fees are the responsibility of the customer and are not included in our shipping charges.
Customs Clearance
International shipments may experience delays due to customs clearance procedures. These delays are beyond our control and should be taken into consideration when placing your order.
Address Accuracy
Please ensure your shipping address is complete and accurate, including any apartment numbers, postal codes, and contact phone numbers to avoid delivery issues or delays.
Delivery Issues
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the damaged item
- Photos of the packaging
Lost Packages
If your tracking information hasn't updated for more than 7 days or indicates a delivery issue, please contact our customer support team for assistance.
Address Changes
If you need to change your shipping address after placing an order, please contact us as soon as possible. We can usually accommodate address changes before the order ships. Once the package is in transit, address changes may not be possible.
Have questions about shipping?
Our customer support team is here to help with any shipping concerns.
Contact Us